A customer affected by the spate of thefts through Automated Teller Machines (ATMs) has blamed some of the banks, saying they had not put in place enough safeguards, especially when they introduced debit and credit cards.
The customer, who says he is a victim of
the cyber crime theft, also suspects a foreign link in the thefts,
noting: “In the recent cyber thefts from bank customers’ accounts in
Dodoma and Dar, the statement [showed it was] done by International ATM
card. Also, this International ATM card was withdrawing money to the
tune of 438,618/72 while our banks here in Tanzania limit each single
withdrawal to the maximum 400,000/-.”
The customer rejects the passing of the
blame for the thefts onto customers, noting that as a result of the
electronic thefts, some of the banks have introduced anti-skimming
devices, asking: “Should this be the customer’s mistake?”
The customer has complained about the
cumbersome refund process, saying the victims need their money to meet
pressing needs, such as school fees for children returning to school.
Recently
a number of customers from different banks said they found money
withdrawn from their accounts through the ATMs, transactions they say
they did not execute, leaving them with unanswered questions as to how
safe their money was in the institutions.
SOURCE:
THE GUARDIAN
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